Responsible Gaming

Responsible gaming means approaching casino play as entertainment, not a source of income. On Roletto at raletton.com, you should only wager money and time that you can comfortably afford to lose, make decisions calmly, and stop when gambling is no longer enjoyable. Because Roletto operates from an offshore jurisdiction under licence ALSI-112310012-F15 issued by the Government of the Autonomous Island of Anjouan (Union of Comoros) and does not hold a UK Gambling Commission licence, UK protections such as GamStop and IBAS do not apply. This makes it especially important to use the tools on raletton.com and independent UK help services to protect yourself. Roletto is committed to supporting players who wish to stay in control, including by providing limits, self-exclusion options and guidance to professional support.

Risk Awareness

Gambling always involves financial and emotional risks. For UK players using Roletto on raletton.com, these risks are increased by the offshore licensing environment and limited formal dispute mechanisms. It is important to recognise early signs that your gambling may be becoming harmful and to act quickly using the tools on the site and UK-based support services.

Typical Signs of Problem Gambling

• Escalating time and money: Spending more time and higher amounts on raletton.com than planned, or needing to increase stakes to feel the same excitement.
• Preoccupation with play: Frequently thinking about Roletto games when you are working, studying, or spending time with family and friends.
• Chasing losses: Continuing to bet to recover money you have lost, especially after telling yourself you would stop.
• Neglecting responsibilities: Missing work or studies, cancelling social plans, or ignoring family duties because of gambling sessions.
• Hiding behaviour: Concealing deposits, bank statements or time spent on raletton.com from people close to you.
• Borrowing or using essential funds: Using overdrafts, loans, or money needed for rent, bills, food or childcare to gamble.
• Emotional distress: Feeling guilt, shame, anxiety or depression linked to your gambling, but continuing to play.

Quick Self-Assessment Test

Consider the questions below honestly. The more you answer "yes", the higher the risk that your gambling may be problematic and that you should seek help immediately.

• Do you often spend more money or time on raletton.com than you originally intended?
• Do you gamble to escape worries, stress, loneliness or negative feelings?
• Have you tried to cut down or stop gambling on Roletto but found that you could not?
• Have you lied to family, friends or colleagues about how much you gamble or how much you have lost?
• Have your gambling debts or losses caused financial pressure or arguments at home?
• Do you feel restless or irritable when you try not to gamble?

If you recognise yourself in these statements, you should immediately consider setting strict limits, applying self-exclusion on raletton.com, and contacting UK support organisations such as GamCare or Gambling Therapy for confidential assistance.

Limits & Tools

Setting clear monetary and time boundaries is one of the most effective ways to stay in control, especially when using an offshore platform like Roletto on raletton.com where UK-regulated safeguards are not available. Roletto encourages all UK players to configure personal limits before placing any bets and to adjust them whenever circumstances change.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account settings: Log in to raletton.com, go to your profile area (often labelled "My Account", "Cashier" or "Responsible Gaming"), and look for a section such as "Deposit Limits" or "Limits".
2. Choose the period: Select the type of limit you wish to set - for example:
   • Daily limit - the maximum you can deposit in any 24-hour period.
   • Weekly limit - the maximum you can deposit between Monday and Sunday (or a similar 7-day window).
   • Monthly limit - the maximum you can deposit in a calendar month.
3. Enter safe amounts: Carefully calculate what you can afford to lose without affecting essential expenses. For example, you might set a daily limit of £20, a weekly limit of £50 and a monthly limit of £150, or lower, depending on your income and obligations.
4. Confirm and save: Once you have entered the figures, confirm the change. In line with better-practice standards, any request to lower your limits should take effect as soon as technically possible, whereas requests to increase limits should only take effect after a cooling-off period (for example, 24 hours or longer), where available.
5. Review regularly: Revisit your limits at least monthly and after any life changes (job loss, new expenses). Always decrease limits or stop gambling entirely if you notice signs of risk.

Time Limits and Session Controls

• Session reminders: Where offered by raletton.com, enable on-screen reminders (for example, every 30 or 60 minutes) that show how long you have been playing and how much you have staked. Use these reminders to log out and take a break.
• Daily time caps: If a "play time limit" or similar tool is available, set a maximum number of minutes or hours per day that you can remain logged in. Choose a conservative value and avoid extending it during a session.
• Manual self-discipline: If automated tools are limited, use alarms on your phone, calendar reminders or external apps to restrict your daily play to a strict maximum (for example, 1 hour) and log out as soon as the time ends.

Short-Term Breaks ("Time-Out")

If you feel your behaviour on Roletto is becoming hard to control but you are not yet ready for long-term self-exclusion, you should use short-term "Time-Out" options where available.

1. Locate the Time-Out function: While logged in on raletton.com, go to "My Account" or "Responsible Gaming" and look for a menu item labelled "Time-Out", "Short Break" or similar.
2. Select the break duration: Choose a pause length, such as:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to a predefined short period if available
3. Confirm the request: Read the on-screen explanation, then confirm. During the Time-Out, you should not be able to log in or deposit. You are strongly advised not to attempt to circumvent the break by opening other accounts or using sister sites such as MyStake, GoldenBet, Velobet or Cosmobet.
4. Use the break constructively: During your pause, review your finances, speak to trusted people, and consider contacting a UK support service to discuss your gambling behaviour.

Self-Exclusion

Self-exclusion is a stronger measure designed for players who recognise that they are at risk of or already experiencing gambling harm. On Roletto at raletton.com, self-exclusion is a voluntary arrangement under the Anjouan licence and is not part of the UK GamStop system. When used correctly, it can help you stop gambling and seek professional help, but it does not provide the same legally enforced safeguards as self-exclusion from UKGC-licensed operators.

How to Apply Self-Exclusion on raletton.com

1. Open the Self-Exclusion page: While logged in, navigate to the responsible gaming area or visit the dedicated policy at https://raletton.com/en/static/self-exclusion. Look for a section named "Self-Exclusion" or "Exclusion".
2. Choose the exclusion period: Select how long you wish to block access to your account. Typical options may include:
   • Minimum 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent exclusion)
3. Confirm your decision: Carefully read the conditions presented. You will typically need to confirm that you understand:
   • You will not be able to log in or place bets during the exclusion.
   • You should not attempt to reopen the account early or create new accounts.
   • The operator may apply the exclusion across all accounts it identifies in your name within the Roletto group.
   Once you agree, submit your request. You may also contact customer support through live chat or email (where specified on raletton.com) to request assistance with self-exclusion.
4. Record and respect the exclusion: Make a note of the period you selected and treat it as final. Do not try to bypass your exclusion by using VPNs, different personal data, or related brands such as MyStake, GoldenBet, Velobet or Cosmobet.

Consequences of Self-Exclusion

• Account access: During the exclusion period, you should not be able to log in, place bets, deposit funds or receive marketing communications from Roletto on raletton.com, subject to technical limitations.
• Existing balance and withdrawals: In many cases, you will be allowed to withdraw any remaining real-money balance that existed before the exclusion was applied, provided this is consistent with the Terms & Conditions at https://raletton.com/en/static/terms-and-conditions. Bonus funds, unfinished bonuses or promotional rewards may be cancelled.
• Irreversibility: Self-exclusion periods, particularly those of six months or longer, are generally not lifted early. Permanent (lifetime) exclusions are intended to be final. Any request to re-open an account after a long exclusion, if permitted by the operator, should involve careful review by the risk team.
• Limitations of protection: Because Roletto operates under an Anjouan licence and not under the UK Gambling Commission, your self-exclusion on raletton.com is not linked to UK-wide schemes, UK banks or other UK operators. You remain responsible for ensuring that you do not open new gambling accounts elsewhere if you are self-excluded.

External Self-Exclusion Schemes

• UK - GamStop: UK residents can register free of charge with GamStop to self-exclude from all participating UKGC-licensed sites. GamStop does not cover raletton.com, but if you are enrolled, you should not use offshore sites to bypass your self-exclusion.
• Spain - RGIAJ: Spanish residents can consult the "Registro General de Interdicciones de Acceso al Juego (RGIAJ)" through local authorities for national self-exclusion. This registry does not currently extend to roletton.com, but Spanish players should follow their domestic legal framework.

Support Resources

Professional help is critical if gambling is affecting your life, finances or relationships. As Roletto on raletton.com is an offshore Non-GamStop casino without UKGC or IBAS oversight, you should rely heavily on independent UK and international support services for advice, counselling and crisis assistance. All organisations listed below are independent from Roletto and provide confidential support.

Local Support for UK Players

• National Gambling Helpline (GamCare): Call 0808 8020 133 free from within the UK, 24 hours a day, 7 days a week, for confidential advice, information and emotional support. Web chat is also available via www.gamcare.org.uk. Language: English.
• NHS Help for Problem Gambling: The NHS offers information and, in some regions, specialist clinics for gambling disorder. Visit www.nhs.uk and search for "gambling addiction" to find services in England, Scotland, Wales and Northern Ireland.
• Samaritans (emotional crisis support): If you are in emotional distress or experiencing suicidal thoughts, contact Samaritans on 116 123 (free from the UK and ROI) or visit www.samaritans.org. Available 24/7 in English.

International Support Organisations

Blocking and Filtering Tools

• Gamban: A paid app that blocks access to most gambling sites and apps (including offshore casinos) on your devices. Visit gamban.com for details.
• BetBlocker: A free gambling-blocking tool that can restrict access to gambling content across many websites. See betblocker.org.
• Bank-level blocks: Many UK banks allow you to block gambling transactions on debit cards or apps. Check your bank's mobile application or contact customer service to activate this feature, bearing in mind that some UK banks may already limit or block transactions coded to offshore operators such as Santeda International B.V.

Family and Affected Others

• GamCare for families: GamCare provides specific support for partners, family members and friends of people who gamble. See the "affected others" section at gamcare.org.uk.
• GamAnon / Gamblers Anonymous family groups: Family members can attend GamAnon support meetings or mixed Gamblers Anonymous meetings. Details and local sessions are listed at gamblersanonymous.org.
• Online forums and chats: Various moderated forums and chats for families affected by gambling harm operate under organisations such as Gambling Therapy and GamCare, providing peer support and practical strategies.

All conversations with the organisations listed are confidential within the limits of the law. They are independent of Roletto, and contacting them will not affect your account status on raletton.com unless you choose to share information with the operator directly.

Help for Family

Gambling problems rarely affect only the person who gambles. If someone you care about is using Roletto on raletton.com in a way that worries you, it is important to seek support for yourself and approach them in a calm, informed and non-judgmental way.

How to Talk to a Person with a Gambling Problem

• Choose the right moment: Speak when both of you are calm, not during or immediately after a gambling session or an argument about money.
• Focus on concerns, not accusations: Use "I" statements ("I feel worried when...") rather than blaming language. Emphasise that you care about their wellbeing, not their winnings.
• Refer to specific behaviours: Explain how gambling on raletton.com has affected bills, sleep, relationships or mood, using concrete examples.
• Encourage, do not control: Encourage them to seek help and consider limits or self-exclusion, but avoid ultimatums you cannot maintain.
• Set your own boundaries: Clearly communicate what you are prepared and not prepared to do (for example, not covering debts or lying to creditors).

Support Resources for Families

• GamCare family services: Offers advice, counselling and online groups for those affected by someone else's gambling. See gamcare.org.uk/get-support.
• Gambling Therapy forums: Provides international online forums, including sections for families and friends, at gamblingtherapy.org.
• GamAnon / Gamblers Anonymous: Family-focused groups give a safe space to share experiences and coping strategies. Information is available at gamanon.org.uk and via Gamblers Anonymous.

Recommended Next Steps

• Consult a health professional: Speak with your GP or another healthcare professional in the UK about the impact of a loved one's gambling. They can refer you or the gambler for psychological support, including cognitive behavioural therapy (CBT).
• Access crisis support if needed: If there is a risk of self-harm or violence, contact emergency services or Samaritans on 116 123 immediately.
• Protect household finances: Where possible, separate finances, review joint accounts, and consider bank-level gambling blocks to limit harm to the wider family.

Operator's Commitment

Roletto, operated via Roletto on raletton.com, is licensed by the Government of the Autonomous Island of Anjouan (Union of Comoros) under licence number ALSI-112310012-F15. This is an offshore, light-touch regulatory environment and does not provide the same level of consumer protection as UK Gambling Commission regulation. Nevertheless, Roletto commits to implementing internal measures aimed at identifying risky behaviour, providing warnings and offering tools to help players stay in control.

Internal Risk-Check Procedures

• Behavioural monitoring: The platform may monitor gameplay and transaction patterns, such as frequent high-value deposits, rapid repeated deposits, extended sessions, or repeated use of bonuses across related brands within the Santeda International B.V. network.
• Automated warnings: Where risk indicators are detected, the system may display on-screen messages encouraging you to set or lower limits, use Time-Out, or apply self-exclusion, and may direct you to the self-exclusion policy at raletton.com/en/static/self-exclusion.
• Affordability and KYC checks: In some circumstances, and in line with the AML/KYC Policy at raletton.com/en/static/aml-policy, the operator may request additional documentation or information about the source of funds before allowing further play or withdrawals.

When Support May Contact You

• High-risk patterns: If internal reviews indicate sustained high losses, repeated attempts to reverse withdrawals, or signs of compulsive play, customer support or the risk team may contact you via email, SMS, phone (if provided) or in-site messages to discuss your gambling and available tools.
• Account interventions: In cases of significant concern, Roletto may, at its discretion, impose temporary restrictions, request you to set stricter limits, or recommend self-exclusion. In severe cases, the account may be suspended while checks are completed.
• Limitations of oversight: As Roletto on raletton.com is not regulated by the UKGC and is not a member of IBAS, external dispute resolution and regulatory intervention for UK players are very limited. You remain responsible for monitoring your own behaviour and seeking independent advice when needed.

These commitments are made in good faith within the constraints of the offshore licensing framework. However, they do not replace your personal responsibility to gamble safely and to stop gambling if you are at risk of harm.

Updates

Responsible gaming practices, applicable laws and regulatory expectations can change over time, particularly as UK authorities continue to scrutinise offshore operators and payment channels associated with entities such as Santeda International B.V. Roletto will periodically review and update this responsible gaming page to reflect significant changes in its policies, tools or relevant legal developments affecting UK players.

How You Will Be Informed of Changes

• Website notifications: Important updates may be highlighted through banners or pop-up messages when you log into your Roletto account on raletton.com.
• Email communications: Where you have provided consent to receive service messages, Roletto may send emails describing material changes to responsible gaming tools, self-exclusion processes, or key terms that affect your rights and protections.
• Policy pages: Detailed updates to Terms & Conditions, AML/KYC and self-exclusion procedures will be published on the relevant static pages, including:
  • Terms & Conditions
  • AML/KYC Policy
  • Self-Exclusion Policy

Last updated: 06 November 2025 (content prepared with reference to the UK regulatory and risk environment as anticipated into 2026).

Contact & Feedback

Roletto encourages players on Roletto at raletton.com to reach out if they have questions about responsible gaming, need help using limits or self-exclusion, or wish to provide feedback about player protection measures. While the corporate profile for this brand lists certain contact details as "not specified", the operator aims to provide clear support channels through its website.

Responsible Gaming Contact Channels

• Customer support (primary channel): Use the live chat or contact facilities provided on raletton.com to request assistance with deposit limits, Time-Out, self-exclusion or other responsible gaming tools. Ask for your query to be directed to the responsible gaming or risk management team.
• Email communication: Where an official support or responsible gaming email address is displayed in your account area or on the "Contact" or "Responsible Gaming" pages of raletton.com, you may use it to:
  • Request the setting, review or tightening of limits.
  • Request Time-Out or self-exclusion if you cannot access your account.
  • Provide feedback on how Roletto can improve its player protection controls.
• Telephone contact: If a support phone number is published on raletton.com, you may call and ask for your enquiry to be handled by someone trained in responsible gaming. At present, no specific telephone number is listed in the supplied data for Roletto.

Feedback and Self-Control Request Form

Where a web form is available in your roletton.com account or on the site's support pages, you may use it to submit responsible gaming requests. When completing such a form, it is recommended that you include:

• Your registered name and username on raletton.com.
• A clear description of the action you request (for example, "lower my deposit limit to £20 per day", "apply a 6-month self-exclusion").
• Whether you are experiencing financial, emotional or family difficulties related to gambling, so the team understands the urgency.
• Your explicit confirmation that you understand the consequences of any permanent or long-term self-exclusion.

If you cannot find or use any contact method on raletton.com but believe your gambling is out of control, you should immediately cease all gambling, consider contacting your bank to block gambling transactions, and seek urgent help from independent UK organisations such as GamCare, Gambling Therapy or NHS services.